Heck’s Collision Center Joins the USAA Stars Network: A Milestone of Service and Honor

Big news from Heck’s Collision Center: we’re proud to announce that our shop has officially been added to the **USAA Stars Network**. This recognition represents more than just another certification — it’s a reflection of our commitment to quality, safety, and, most importantly, the men and women we serve in the White Mountains community.

What Is the USAA Stars Network?

The USAA Stars Network is a select group of collision repair facilities trusted by **USAA Insurance**, one of the nation’s most respected organizations serving military members, veterans, and their families. Only shops that meet stringent standards for repair quality, safety, and customer care earn a place in this program. For USAA members, choosing a Stars Network shop means knowing their vehicle will be repaired to the highest level of precision and service.

Why This Recognition Matters to Heck’s

At Heck’s Collision Center, we’ve built our reputation on doing things the right way — from precise frame straightening to factory-quality paint refinishing. Being named to the USAA Stars Network validates the standards we hold ourselves to every day. But beyond the technical side, this recognition carries deep meaning because of **who USAA serves**.

Many of our customers, friends, and even family members here in Northeastern Arizona are veterans or first responders. Their service and sacrifice inspire us, and being entrusted by USAA to care for their vehicles is an honor we take seriously. It’s about more than fixing cars — it’s about serving those who have served our country and community.

Raising the Bar for Collision Repair in the White Mountains

To be part of the USAA Stars Network, shops must demonstrate consistent excellence across several key areas:

• Gold Class I-CAR Certification: Our technicians maintain the highest industry training to ensure safe, accurate repairs.
• OEM-Approved Repair Methods: We follow factory specifications to restore vehicles to pre-accident condition — no shortcuts, no compromises.
• Advanced Diagnostics and Calibration: From pre-repair scanning to recalibrating ADAS safety systems, we use the latest technology to get every detail right.
• Exceptional Customer Service: We prioritize clear communication, honest estimates, and support with insurance claims to make the process as stress-free as possible.

These standards aren’t new for us — they’re the foundation of how we’ve operated since day one. Joining the USAA Stars Network simply affirms our commitment to those principles and lets more customers know they can trust us when it matters most.

Honoring Veterans and First Responders: Our Wall of Heroes

As part of celebrating this milestone, we’re creating a **Wall of Heroes** inside our Lakeside shop — a dedicated space to honor veterans and first responders from our community. This wall will serve as a daily reminder of the sacrifices made by those who protect and serve, and why delivering safe, reliable collision repairs is so important to us.

While the Wall of Heroes is still taking shape, its purpose is clear: to recognize and appreciate the people behind the uniforms. Whether they’ve served in the armed forces, fought fires, or responded to emergencies here in the White Mountains, this tribute reflects the values we share with USAA — service, honor, and community.

What This Means for USAA Members

If you’re a USAA member in Northeastern Arizona, joining the Stars Network means you can now choose Heck’s Collision Center as your preferred repair facility. This partnership ensures a seamless process: USAA members can expect streamlined claims, priority repairs, and the peace of mind that comes with knowing their vehicle is in capable hands.

For non-USAA customers, nothing changes — we continue to offer the same high-quality repairs and customer-first service that built our reputation in Lakeside and beyond. But for military families and veterans, this milestone represents a deeper connection between our shop and the people we’re honored to serve.

A Commitment to Quality and Community

Collision repair is about more than fixing dents and scratches — it’s about restoring safety and confidence after an accident. At Heck’s, we understand the responsibility that comes with every vehicle we repair. Joining the USAA Stars Network reinforces our promise to deliver repairs that meet the highest standards, while staying rooted in the values that matter most: integrity, craftsmanship, and respect for those who serve.

Schedule Your Repair with Heck’s Collision Center

Whether you’re a USAA member or simply looking for trusted collision repair in the White Mountains, Heck’s is here to help. Our team is ready to guide you through every step — from accurate estimates to flawless repairs — so you can get back on the road with confidence.

Schedule your estimate today or call 1-928-368-2288 to learn more about our services and what it means to be part of the USAA Stars Network.